STANDARD SHIPPING INFORMATION
If a domestic order costs more than $15.00 to send, or, an international order costs more than AUS$30.00 to send, then it is at the discretion of SilkFlowers.com.au / Bradford Potter Pty Ltd to charge the excess amount. If in the unlikely event that an extra freight charge is to be added to the order, it would only be applied after the permission of the purchaser.
Please note: Due to the large size of some of our plants & other larger items, our standard domestic and international delivery charges do not apply, as they may be well below our cost. If you are interested in ordering our larger plants, etc.. please email us for a shipping quotation, mentioning the item number and description.
We charge a flat delivery fee of $15.00 per order. For orders over 5kg we may charge $25.00. For orders dispatched to an overseas destination we charge au$30.00 (au$1.00 is roughly the same value as us$0.73, see xe.com for up to date international exchange rates). This includes packing and dispatch. We normally use the 'Australia Post' 'Standard post' service as it has been the most suitable and reliable for us. If customers require the 'Australia Post' 'Express post' service, then they should place this instruction in the 'Add a note for the seller...' area of the first checkout page (or contact/email us separately). An extra charge may be requested by us to cover the instructed premium delivery service.
Please Note: It is the carriers responsibility (usually Australia Post), for the product in transit, between our warehouse and the instructed delivery address. This is a normal commercial delivery policy. Carriers usually have a maximum limited liability clause (eg: say, $50.00 for the substantiated loss of a post parcel) ordinary post parcels may be exempt from liability. Notwithstanding the above, we have little parcel loss with carriers, but it does happen very occasionally (maybe one every 3,000 parcels). If you require more information about this risk, please contact us. If you want to insure the delivery loss risk to your purchase, please contact us. Insurance of a parcel usually entails a higher delivery charge and some sort of registration of parcel so that there is a documented proof of delivery.
We are not responsible for International Taxes and Duties that may be charged when goods are sent to international destinations.
See also.. e-commerce-order-process explained in detail.