About..
 
Contents..

   1. CONTACT DETAILS
   2. ABOUT US
   3. WEBSITE AIMS AND FEATURES
   4. OUR ORDER PROCESS EXPLAINED
   5. PRODUCTS
   6. PHOTOS OF PRODUCTS
   7. STOCK QUANTITY LEVELS
   8. FREIGHT FEES
   9. CURRENCY CONVERSION
  10. GOODS & SERVICES TAX (GST)
  11. PAYMENT METHODS
  12. DELIVERY METHODS
  13. DELIVERY INSURANCE
  14. PRIVACY & SECURITY
  15. RETURNS
  16. TRADE INFORMATION
  17. YOUR COMMENTS
  18. DISCLAIMER
  19. URGENT ORDERS
  20. REQUESTING SAMPLES
  21. REPORT ERRORS & BROKEN LINKS
  22. FEEDBACK, COMMENTS


1. Contact details

Company name            Bradford Potter Pty Ltd

website                      www.silkflowers.com.au

post                           49 Parnell Rd
                                 Tomerong    NSW    2540
                                 AUSTRALIA

phone                         +61 (0)2 4443 4884

Fax                            +61 (0)2 4443 4884

E-mail                        info@silkflowers.com.au

Skype video phone       'silkflowers' (by prior arrangement)  

A B N                         75 000 199 324       (Australian Buisness Number)

Trading hours             8.00am to 5.00pm Monday to Friday (Australian Eastern Time)

Personal shoppers       may visit the showroom at the above address by appointment only

2. About us

We are makers & importers of quality artificial flowers, foliage & associated goods for fashion & interior decoration

Silkflowers.com.au is the internet shopfront and product reference site for Bradford Potter Pty Ltd

Bradford Potter Pty Ltd has been making and importing artificial flowers since 1924
We are located approximately 200 kilometres South of Sydney and have next day delivery service* to Sydney, Melbourne, Brisbane, Adelaide & many major regional towns.  
* Orders must be received before 10.00 am the day before delivery is required & urgent deliverys should be stated under "additional instructions" in the checkout process. Critically urgent orders should be notifed by phone, fax or return email confirmation. Items are usually sent 'Ordinary Post' by default. There may be an extra Express Post fee (usually around au$2.00 )for small next day deliveries.
* Custom Made Artificial Flowers take around 2 weeks unless prior arrangements are made.

3. Website aims and features

This website is designed to showcase all of our products so that you can find what you want quickly and easily. To help you decide on the best product for your needs, we have included the following features -

a. Photos - Most products have 2 photos. Firstly a small photo with a brief description (thumbnail), when clicked, then gives a larger photo (and  description) at a different angle and close up where possible (detail page), to help you get a better appreciation of the detail of the product.

b. Item Numbers - Each product has a unique item number that can be referenced for easy identification

c. Price - Each product is priced competitively for domestic (incl' GST) and international customers.

d. Shopping cart facility that gives you the option to buy online with a secure transaction process. There is also the option to purchase via phone, fax, email or personally using referance numbers from the website.

e. Easy navigation through, logical groupings of products, a powerful "search" facility and a comprehensive "tips" page for general help and hints.

f. Regularly maintained website to mirror as closely as possible the status of new, current and discontinued stock.

g. Delivery of ordered goods is prompt and competitively priced.

h. More features to be added in the future to further aid you in your accuracy and suitability of selection.

i. All this backed by a company that has traded sucessfully in artificial flower related products since 1924.

                Customer service - Behind this website are people. So if all else fails call us!

4. Our order process explained

a. Manual - Decide on the products you would like to order or inquire, & record their item numbers  
Call or fax 02 4443 4884 during office hours, or email, and place the order & payment details
Your order is filled ready to dispatch
Your payment is processed    (Note – your details are treated with the utmost confidentiality)
The appropriate carrier promptly delivers the goods
Order completed                   (Refer to freight fees on this page)

b. Ecommerce (automated) - We receive your order and payment by secure means, via the shopping cart page
We confirm receipt of your order (automatically)
An email should be sent to you with dispatch details
The rest is similar to the above,  4. a.             (Refer to freight fees on this page)
Note - There are 4 seperate shopping cart 'secure check-out' process pages. If you have problems with slow connections, record your order and email, fax or phone it through.

5. Products

All types of artificial artificial flowers for -
Fashion,                   including soft artificial flowers, various fabric, polyester, custom made, etc..
Interior decoration,    including polyester long stem artificial flowers, leaves, foliage, garlands, etc..
Craft,                       including small artificial flowers, sprays & bunches
Display,                   including large artificial leaves, artificial flowers, and other oversized and custom made related goods

Note - We do not normally do flower arrangements, hanging baskets, large plants, etc.. due to their bulky nature & freight cost constraints
Refer to "Product Categories" to the top left for more detailed product info

6. Photos of products

Product photos will be improving as our site grows, but at the moment to get as many items up as quickly as possible some photos may not be as good as we would like. Notwithstanding the above, the colours of the products are fairly close, and currently we think any photo is better than no photo at all. To show more clearly, the detail of the flower / decoration end of the product, the  stem end may be truncated from the photo. The total length of the item may be included in the description

7. Stock quantity levels

All items are in stock except "Custom made from your fabric" or, if an item runs out of stock, a "backorder" and approx' lead time note will be entered into that item's brief description, as soon as possible. From time to time, some items may run out of stock and there may be a short lead time before this information is entered on the website. If quantities are important, call for a stock quote.

8. Freight fees

a.  We charge freight out at what it costs us. As a guide, a small fashion order may be dispatched ordinary for AUS$7.50 or 10.50 Express or $12.50 international. A standard freight & packaging fee of AUS$7.50 will be added to your purchase at the "payment details" stage of your payment transaction, which covers most small to medium orders

b. Please nominate under the " Special Instructions " section during the payment process weather you require the goods to go ORDINARY (2 to 4 days within Australia) or EXPRESS (next day capital citys & major regional towns, 2 days other areas). Don't hesitate to use the "Special Instructions " section to communicate any thing that concerns you.  

c.  If the freight & packaging fee of AUS$7.50 is actually higher, then you will be emailed /contacted with a request to approve the correct amount

d. If the freight is actually lower than the AUS $7.50 charged this will be adjusted down on the invoice and charged accordingly

e. If you are concerned about freight costs then contact us for a freight quote.

f.  Your credit card will only be charged after the goods have been picked ready for delivery

g. Your credit card will be charged by "Bradford Potter Pty Ltd"

h. An Invoice will be sent with the goods  (Refer delivery insurance on this page) 

9. Currency conversion

Prices quoted, are in "Australian Dollars" (AUS$)
International customers can check a currency conversion site to convert AUS$ to your currency
Try,  http://www.xe.com/
http://www.aquariussoft.com/currency-calculator/australia.asp (pop up)

10. Goods & services tax (GST)

All orders despatched within Australia are inclusive of (GST)

GST is a 10% Australian Federal tax on the value of most goods & services

All international destination orders are tax free

11. Payment methods

We accept Visa, Mastercard, American Express cards, paypal, paymate. Also Australian direct deposit, cheque & money order.

All goods & freight must be paid up before dispatch

Due to security concerns in some countries, we may request a clear copy of the credit card front and back with a supporting signature, and a statement confirming name, amount paid, order ID, and date, to be emailed faxed or posted to us. We reserve our right to refuse credit card payment facilities, and any suspected fraudulant activities will be reported to crimestoppers.

12. Delivery methods

Within Australia we use Australia Post or Star Track Express. Outside Australia we use Australia Post, UPS or FedEx.
We are located approximately 200 kilometres South of Sydney and have next day delivery service* to Sydney, Melbourne, Brisbane, Adelaide & many major regional towns.  
* Orders must be received before 10.00 am the day before delivery is required & urgent deliverys should be stated under "additional instructions" in the checkout process. Critically urgent orders should be notifed by phone, fax or return email confirmation. Items are usually sent 'Ordinary Post' by default. There may be an extra Express Post fee (usually around $2 )for small next day deliveries.
* Custom Made Artificial Flowers take around 2 weeks unless prior arrangements are made.

13. Delivery insurance

Insurance is not necessarily required due to the mostly non fragile nature of the goods and the good delivery track record. Insurance can be quoted with freight if required

14.Privacy

We treat your order & payment details with full confidentiality. No private information is sent or sold to any third party.
Your personal and financial information is safe with us.

silkflowers.com.au is dedicated to keeping the information you submit to us secure and private. We accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. silkflowers.com.au offers you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party.

15. Returns

Any items genuinely ordered in error may be returned unused, in good saleable condition, if received back at our address within 7 days of purchase for a full refund less freight cost. With the exception of custom made flowers from your fabric (unless faulty).

If any item arrives damaged in transit promptly notify us within 3 days of receiving ordered goods & you will be fully refunded after returning goods for inspection.

16. Trade information

Trade prices of varying discounts may be given if you can supply a viable trading name, Australian Business Number or similar and contact details. Orders of a commercial value only will be concidered. Trade credit is not issued from this site.

17. Your comments

If you think we have not given the appropriate quality of service or goods, please contact us. If there is any way you think that we can improve our service or range, please contact us. If you think we have a technical fault or any error with our website please contact us. See 22. Feedback form

18. Disclaimer

Although much care has been taken to give correct & current information in this site, www.silkflowers.com.au & " Bradford Potter Pty Ltd " reserve the right to change the information within this site without notice, with the exception of our privacy policy. Errors & omissions excepted


19. Urgent orders

(This is especially for advertising and publicity agents)
If you require goods yesterday, order them last week, not tomorrow! or, at least contact us preferably by phone, early to check availability and lead times, even if an order is not confirmed or still in the concept stage.

20. Samples

If a customer is not quite sure of an item they can request a sample. The sample item is usually sent as an order with it being noted as a sample, on the invoice. If the sample is not required by the customer it can be returned within 7 days, in good order and condition, for a refund less cost of freight.

21. Report Errors & Broken Links

Please report any errors or broken links by email with thanks

22. Feedback, comments, etc..

Please email any feedback or comments to info@silkflowers.com.au